Shipping Policy

Thank you for choosing our online store for your shopping needs. Here at VIVIPINS, we take great pride in providing our customers with top-quality products and exceptional customer service. In order to ensure a seamless shopping experience for you, we have outlined our shipping policy below.

1. Worldwide Shipping:

We are pleased to offer worldwide shipping to our customers. No matter where you are located, we will do our best to get your package to you as quickly and efficiently as possible.

2. Free Shipping:

We offer free shipping to most countries in Europe, North America, Asia, and Australia. However, customers located in Africa, the Middle East, and South America may be subject to additional shipping fees $15/kg. Please contact our customer service team prior to placing your order to confirm any extra shipping costs.

3. Shipping Time:

We strive to get your package to you as quickly as possible. On average, packages to the United States, Europe, and Asia will take between 5-6 business days to arrive, while packages to other areas may take 7-8 business days. Please note that these estimates are based on typical shipping times and may vary depending on your location.

4. Shipping Carriers:

We primarily use well-known express shipping carriers such as DHL, FedEx, and UPS to deliver your packages. However, for larger orders or certain locations, we may use alternative shipping methods. Our customer service team will notify you of any changes to your shipping method before processing your order.

5. Customs and Taxes:

We do our best to ensure that our customers do not incur any additional customs or taxes fees. However, if you do incur any fees upon receiving your package, please contact our customer service team and provide us with a copy of your invoice. We will do our best to assist you in resolving any issues related to customs and taxes.

Thank you for choosing our store for your shopping needs. If you have any additional questions or concerns about our shipping policy, please do not hesitate to contact our customer service team [email protected]. We are here to help!

Additional explanation:

For different delivery dates, we need to arrange an expedited production cycle and faster courier services. Therefore, the earlier the delivery date, the additional shipping fee will be charged at different rates.