Return Policy (Guarantee)

100% Refund

1. If you want to cancel your order before production, you will get a 100% refund.

When will we start the production? Before we begin your order, we will send you a free visual image . After you have approved the design, we will begin production.

2. If we cannot deliver your order on time, you will get a 100% refund.

Exclusive:

– 1) If you change your receiver address after we dispatch your order, and this results in a delay occurring, we cannot send you a refund.

-2) If you approved the visual design too late, causing a delay, we will send you a new delivery date. If you agree with the new delivery date, we will proceed your order. If you disagree, we will send you a 100% refund.

3. If the final product you received does not follow the approved design, we will issue a 100% refund.

4. If all of the products you received have quality issues, we will provide you with a 100% refund.

50% Refund

If the mistake is caused by a third-party company, such as an express company (FEDEX, DHL, etc.) and they do not deliver your order within the promised time frame, we will send you a 50% refund.

Partial Refund

1. If you want to cancel your order during production, we will send you a partial refund.

2. If some of the products you received have quality issues, we will send you the cost for those defective products, or we can re-make them free of charge.

GENERAL QUESTIONS

1. How do I request a refund?

You can send a request to your sales rep. who will verify and release the refund to you.

2. When I can get a refund?

Generally, the refund amount will arrive in your account within 1-8 business days.

If you have trouble with a refund, or your sales rep does not respond you, please send an email to: info@vivipins.com

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