1. If you want to cancel your order before production, you will get a 100% refund.
When will we start the production? Before we begin your order, we will send you a free visual image . After you have approved the design, we will begin production.
2. If we cannot deliver your order on time, you will get a 100% refund.
Exclusive:
– 1) If you change your receiver address after we dispatch your order, and this results in a delay occurring, we cannot send you a refund.
-2) If you approved the visual design too late, causing the delay
1. If you want to cancel your order during production, we will send you a partial refund.
2. If some of the products you received have quality issues, we will send you the cost for those defective products, or we can re-make them free of charge.
3.If the mistake is caused by a third-party company, such as an express company (FEDEX, DHL, etc.) and they do not deliver your order within the promised time frame, we will send you a partial refund.
1. How do I request a refund?
You can send a request to your sales rep. who will verify and release the refund to you.
2. When I can get a refund?
Within 15 calendar days after receiving the package, you can contact our product manager to apply for the return and refund of the defective goods. Generally, the refund amount will arrive in your account within 1-8 business days.
If you have trouble with a refund, or your sales rep does not respond you, please send an email to: info@vivipins.com
1. Please initiate a conversation in the corresponding order details to contact our dedicated customer service representative, or directly send an email to info@vivipins.com. Please indicate the order number in the email subject.
2. Our dedicated customer service representative will guide you through the specific return process before initiating the return.
3. Please contact customer service to obtain specific return address information.
