1. If you want to cancel your order before production, you will get a 100% refund.

When will we start the production? Before we begin your order, we will send you a free visual image . After you have approved the design, we will begin production.

2. If we cannot deliver your order on time, you will get a 100% refund.

Exclusive:

– 1) If you change your receiver address after we dispatch your order, and this results in a delay occurring, we cannot send you a refund.

-2) If you approved the visual design too late, causing a delay, we will send you a new delivery date. If you agree with the new delivery date, we will proceed your order. If you disagree, we will send you a 100% refund.

3. If the final product you received does not follow the approved design, we will issue a 100% refund.

4. If all of the products you received have quality issues, we will provide you with a 100% refund.

If the mistake is caused by a third-party company, such as an express company (FEDEX, DHL, etc.) and they do not deliver your order within the promised time frame, we will send you a 50% refund.

1. If you want to cancel your order during production, we will send you a partial refund.

2. If some of the products you received have quality issues, we will send you the cost for those defective products, or we can re-make them free of charge.

1. How do I get started?

– You can order your design by using our online ordering system. Order Pin Here; Order Coin Here

– You can also email the quote on the order page, our sales rep will reply to you within 12 hours.

2. What is the minimum quantity

We do not have a minimum order quantity. You can start ordering from 1 piece.

3. Do you charge mold fees?

Yes, the mold fee is $50, but you do not need to pay this fee. It is included in the price we quote you. In the case of repeat orders, we will deduct the $50 from your next order.

Your molds will be available for up to 2 years in our warehouse.

4. Do you ship to my country?

Yes, we ship all over the world at no extra cost!

5. What is your policy on protecting your client’s assets and designs?

Your design belongs to you and we will only use it for your orders. No one can order your designs.

1. Can you replicate my logo and design exactly?

Yes, we are able to replicate just about any design.

2. I am not a designer; can you make the design for me?

Yes, simply share your drawing, photo, or thought, and then our designer will make the professional design for you. Best of all, it is free.

3. Can I change the design?

Yes, before your approval of the design, we offer you free and unlimited revisions.

You can also request changes during production, but this will cost you an extra fee and extend the time to deliver your order (not recommended).

4. I have no idea what style, size, color, or shape I should have. Can you provide recommendations for me?

Yes, if you have no idea for those options, just select [decide for me], and then our designer will decide those elements for you.

1. Can you send me a sample prior to production?

Before we start your order, we will send you a free visual image. After you approve the design, we will begin production.

If you need to see real samples, you can send a message to info@vivipins.com We will send stock sample we have made before to you.